1.01Introduction and Program Description
The Department of Health and Social Services (DHSS/Department), Division of Senior and Disabilities Services (SDS/Division), is requesting proposals from eligible applicants to provide Senior In-Home Services (SIH) for the State of Alaska in FY2016 thru FY2017. Program Services are authorized under 7 AAC 78 Grant Programs and AS 47.05.010 (17) Duties of the Department of Health and Social Services; AS 47.65 Service Programs for Older Alaskans and Other Adults. Access State of Alaska statutes and regulations at http://www.law.state.ak.us/doclibrary/doclib.html or through the contact person listed on the cover page of this RFP.
The State of Alaska, DHSS, SDS provides funding for case management and in-home services to low income seniors who experience Alzheimer’s Disease or Related Dementia (ADRD), frailty due to aging, or other cognitive or physically disabling conditions in order to help them remain in their homes and living independently for as long as possible, forestalling or preventing more costly institutional care.
The natural progression of aging can include physical and cognitive changes that make it challenging to remain safely in the home and for caregivers to continue providing care. Factors that lead to an increased risk for nursing home placement include increased age; Alaska Native or other minorities; low income; certain health conditions such as cognitive impairment, cancer, diabetes, and a history of strokes and falls; difficulty performing activities of daily living; prior hospitalization or nursing home stay; living alone including widowed and divorced individuals; not owning a home; fewer children; and lack of caregiver support.
The SIH Services grant program offers older individuals, 60 years of age or older, who are low income, and need assistance with activities of daily living (ADLs) or instrumental activities of daily living (IADLs), a menu of services to best meet the needs of the seniors in the community. Services include case management, chore, respite, extended respite and supplemental services (as further described in Section 1.03 Program Services/Activities). Senior In-Home grantees utilize funds that are matched with individual resources to maximize services statewide.
1.02Program Goals and Anticipated Outcomes
The proposal and required Logic Model/Performance Measures Framework form (see Section 1.04 for additional information) must demonstrate a thorough understanding of the grant program goals and outcomes anticipated by the Department. Proposed projects must meet or exceed anticipated minimums described in this RFP.
The goal of the SIH Services program: Support older individuals to maintain their independence while prioritizing those with the highest need.
Services provided through this grant must result in measurable outcomes. The anticipated outcomes for this grant program are to:
- Decrease the need for out-of-home placement,
- Increase the number of individuals with ADRD and other disabling conditions served through Senior In-Home services, and
- Increase or maintain client satisfaction with services.
1.03Program Services/Activities
Applicants agree to comply with all of the following additional program requirements:
The proposal must include a description of the grantees overall program and activities for each service that support the goals and outcomes of the project and the activities must match those summarized in the Logic Model and Performance Measure Framework form. Grantees will be required to submit a copy of their Policy and Procedure Manual for services upon grant award. Additionally, the proposal must include a plan for services using the attached FY16 SIH Planned Services form, and describe a timeline for all activities. If proposing different regions, a separate planned services form must be submitted for each region proposed. The applicant must attach their assessment or evaluation form to the proposal if the SIH Case Management Assessment form available on http://dhss.alaska.gov/dsds/Pages/hcb/hcbforms.aspx will not be used for this service. The SIH Services grant program includes the following services and activities:
Case Management, formerly known as care coordination, provides assistance to persons in gaining access to needed medical, social, educational, other programs and services, ensures coordination of those services, and adequate follow-up and monitoring. Through comprehensive assessment of the physical, emotional, financial, cognitive, and social needs, case managers develop a network of services, both formal and informal, that are unique to the specific individual. Case managers complete plans of care acceptable to the client and family and assist the client in obtaining the specified services. While receiving services, case managers provide ongoing monitoring of the client’s situation to assure that the plan of care meets the individual’s changing needs in order to remain in their home and community of choice for as long as possible. Case management services may be short-term or long-term.
Information, assistance, outreach, and referral activities:
- Assessing the individual’s needs which require the provision of services by formal service providers, family caregivers, and other formal supports using the SIH Case Management Assessment, home safety and falls prevention.
- Developing a Plan of Care that identifies a course of action to respond to the assessed needs of the eligible individual using the standardized plan of care form (SDS Plan of Care), available on http://dhss.alaska.gov/dsds/Pages/hcb/hcbforms.aspx, this standardized form is new for the SIH program that involves the participant and/or legal representative in developing the plan of care.
- Client monitoring that includes the scope and frequency of contact to ensure the plan of care is implemented and adequately addressing the recipient’s needs (For clients receiving ongoing, longer-term case management, at least one contact by phone or face to face per month is expected) ; and
- Annual review and update of the assessment and plan of care.
Chore services assist the client in keeping a safe and clean environment to live independently in their own home. Using the SIH Case Management Assessment form, available on http://dhss.alaska.gov/dsds/Pages/hcb/hcbforms.aspx or one developed by the service provider and approved by DHSS/SDS, assess or evaluate the individual’s need for assistance, stand-by assistance, supervision or cues to perform activities of daily living (ADLs – eating, dressing, bathing, toileting, transferring in and out of bed/chair, and walking) and instrumental activities of daily living (IADLs – preparing meals, shopping for groceries, medication management, managing money, using telephone, doing heavy housework, doing light housekeeping and transportation ability), chore services may be provided to assist individuals with activities such as meal preparation, grocery shopping, managing money, using the telephone, laundry, performing light housekeeping, performing heavier housekeeping, yard work, chopping wood, hauling water, sidewalk maintenance or other chore-type tasks as approved by the program manager.
Additional Chore Services are list below:
- Outreach and referral activities;
- Assessment or evaluation of individual’s need for chore services including home safety and falls prevention;
- Development of a service plan that involves the participant and/or legal representative in developing the service plan;
- Communication with direct care workers about service plan;
- Client monitoring that includes scope and frequency of contact by service coordinator and ensure that service plan is carried out adequately. (It is expected that clients receiving this service will be contacted by the service coordinator by phone or face to face at least one time per month);
- Process for direct care workers to report progress or care concerns to supervisor;
- Annual review of needs and update of service plan;
- Chore services are available up to a maximum of 25 hours per month per client or household; and
- Chore services may not be provided in a household when an able-bodied adult resides in the home.
Respite and Extended Respite Care services provide support, relief, and education to families and other caregivers, and to promote the optimum level of independence and functioning to assist the client to remain living at home. Respite care services provide substitute care, for adults with declining physical and cognitive functions, to allow intermittent or temporary relief or rest to a primary caregiver who is most often a family member. Both the primary caregiver and care recipient are considered clients of the program and benefit from the services. Services may be provided on either a planned or emergency basis in a variety of settings such as in the family or caregiver's home, the respite worker's home, a licensed assisted living home, residential care facility, hospital or nursing facility. Extended respite is the provision of 24 hour care usually out of the home in a licensed facility. Using the SIH Case Management Assessment form or one developed by the service provider, assess or evaluate the individual's need for assistance, stand-by assistance, supervision or cues to perform activities of daily living (ADLs-eating, dressing, bathing, toileting, transferring in and out of bed/chair, and walking).
Additional Respite and Extended Respite Care Services are listed below:
- Outreach and referral activities;
- Assessment or evaluation of individual’s need for chore services including home safety and falls prevention;
- Development of a service plan that involves the participant and/or legal representative in developing the service plan;
- Communication with direct care workers about service plan;
- Client monitoring that includes scope and frequency of contact by service coordinator and ensure that service plan is carried out adequately (It is expected that clients receiving this service will be contacted by the service coordinator by phone or face to face at least one time per month);
- Process for direct care workers to report progress or care concerns to supervisor; and
- Annual review of needs and update of service plan.
Allocation of Respite Services
- Respite services are available up to a maximum of 40 hours per month.
- Extended respite is available up to a maximum of one week per year of 24 hour care.
- Extended respite hours may not be utilized in the same manner as regular respite hours.
- The intent of extended respite is to provide the caregiver with 24 hour relief.
- Respite is provided to unpaid caregivers only and is not provided in order for caregivers to go to work.
- Individuals living in the same home as the recipient may not be employed to provide respite.
Supplemental Services assist the “low-income” senior in attaining or maintaining a safe and healthy environment to avoid a crisis that would jeopardize their ability to remain independently in their own home.
For purposes of this RFP “low-income” refers to an individual 60 years of age or older whose income is at or below the 300% monthly income limit for Medicaid Waivers. This limit is currently $2,022 per month per individual and $913 for additional household members. Other resources for funding should always be explored before application is made for this service. Supplemental Services is not meant to take place of the ADRD mini-grants, but rather provide a similar mechanism for individuals who do not have ADRD. Individuals who have ADRD must first apply for an ADRD Mini-Grant. Individuals who receive an ADRD Mini-Grant may not be eligible for Supplemental Services depending upon circumstances, but will be considered on a case by case basis.
Eligible items and services may include, but are not limited to: Assistive devices, home safety interventions, personal emergency response alarm systems, minor home modifications, access to medical, dental and vision care, or special healthcare needs such as personal care assistance for an anticipated short-term use after hospital discharge for up to two weeks (must be approved by the SDS Program Manager and may be approved for up to a maximum of one month depending upon circumstances). Assistance with items or services to avert a crisis that are not covered by another funding source may be allowable (e.g., medical transportation, and winter clothing).
Items or Services not eligible to be purchased under this service: Utilities, maintenance or repair of automobiles or other vehicles, normal household expenses, computers, software, cells phones, as well as items or services covered by other public benefits, private insurance, Medicaid, or Indian Health Services.
Allocation of Supplemental Services
- Approved on a case by case basis by the SDS program manager, on the prescribed form, “SIH Supplemental Services Request” form found at http://dhss.alaska.gov/dsds/Pages/hcb/hcbforms.aspx.
- Personal Care Assistance (PCA) services must be approved by program manager.
- Agencies that provide Medicaid PCA may provide PCA services under this grant. For agencies that do not provide PCA services, they may contract the service from this grant to a Medicaid PCA provider.
- Limited to $500 annually per client or household depending upon the request.
- Provider Agencies will purchase services or goods for the client. A voucher system will not be allowed.
Additional Service Activities. Describe how the following will be accomplished:
- Policies and procedures and how participants are informed about their rights and responsibilities, how to file a complaint, grievance policy and procedures, and confidentiality practices;
- Process for facilitating home safety and falls prevention; and
- Policies and procedures for wait lists, even if you do not expect to have a wait list for services.
- By submitting a proposal, the applicant agrees to develop and implement a sliding fee scale for chore and respite services and must attach a copy of their sliding fee scale based on the most current Federal DHSS Poverty Guidelines for Alaska (attached 2014 Poverty Guidelines for Alaska), a sliding fee scale policy, and the application or worksheet to evaluate the recipient's income in determining the co-pay. According to where the individual falls on the sliding fee scale, a monthly bill is generated and sent to the recipient for the services provided. If the recipient falls at 0% a billing statement does not need to be generated. A re-evaluation of the recipient's income is to be performed annually to determine the amount of co-pay according to the updated federal poverty guidelines and sliding fee scale for the year.
- Subcontracting. As per 7 AAC 78.180, subcontracts must be submitted to the program manager for approval before services begin with the subcontracted provider.
Service Principles, Case Notes, and Service Standards. By making application, applicants agree to comply with the following additional requirements:
- SDS Service Principles adopted by Senior and Disabilities Services found at http://dhss.alaska.gov/dsds/Pages/mission.aspx.).
- Case Notes are required for all recipients receiving services. The case notes must follow standard Human Services Practice and be sufficient for liability protection and historical tracking.
- Current standards of practice for services found within “Conditions of Participation” (COP), at: http://dhss.alaska.gov/dsds/Pages/regulationpackage.aspx
1.04Program Evaluation Requirements and Reporting
A. DHSS Result Based Accountability Grant programs will be required to align with the DHSS's priorities and core services. Utilizing a results-based accountability framework, grantees will use performance measures to evaluate progress in order to meet meaningful outcomes and initiate data collection and reporting consistent with department priorities. Below are the Department's and Division's Priorities, Core Services, Objectives, and Effectiveness and Efficiency Performance Measures for this program.
Department Priorities
- 1 Health & Wellness Across the Life Span
Department Core Services
- 1.2 Provide Quality of Life in a Safe Living Environment for Alaskans
Department Objective
- 1.2.3 Increase the number of Older Alaskans who live safely in their communities
Effectiveness Measure : Number of individuals who receive services
Efficiency Measure: Grant expenditure per individual
B. Senior In-Home Logic Model/Performance Measures Framework and Updates: Applicants must submit an evaluation plan with their proposal that has been created using the FY16 SIH Logic Model-Performance Measure Framework (PMF) form and instructions attached to the RFP. This form includes the required goal and outcomes for this grant program. The applicant must indicate the resources and activities applicable to their proposed project that are compliant with the program intent. Utilizing this framework, SDS Program Managers and grantees will use predetermined performance measures to evaluate progress in order to meet meaningful outcomes and initiate data collection and reporting consistent with Department priorities.
In addition to the Effectiveness and Efficiency Performance measures required by the Department, the Senior In-Home grantees will be responsible for reporting to the Division of Senior and Disabilities Services additional performance measures specific to the grant program as listed on the Logic Model-Performance Measure Framework, including final fiscal year data to be submitted in the final 4th quarter reports.
The additional Effectiveness Performance Measures for this program are:
- Number of individuals with ADRD served
- Number of individuals with 2 or more ADL's
- Number of individuals surveyed for satisfaction
- Out of those surveyed 80% or better rated services good to excellent.
Grant Reporting:
- Cumulative Fiscal Report (overall grant and match expenditures are reported quarterly by budget line item);
- Program Reports in the format prescribed by the grantor:
• Monthly Data entry of new Consumer's characteristics and service delivery in the Harmony Social Assistance Management System database (SAMS)
• Quarterly expenditures by funding source and service
• Biannual Narrative Progress Report
• Annual Logic Model/Performance Measure Framework (includes data from Annual Consumer Survey)
• Annual Consumer characteristics updates in SAMS
Changes to Approved Grant Project. As per 7AAC 78.260, any changes to the service plan must be submitted in writing to the program manager for approval prior to implementation of the change. The SIH program manager must be notified immediately whenever it becomes known to the grantee that a key staff position will become vacant. The grantee must submit a copy of the resume for the new hires for positions supported in whole or in part by the grant funds, matching funds or with grant income earned through this program.
1.05Target Population, Priority and Eligibility for Senior In-Home and Service Area
Proposals must clearly identify and describe outreach and prioritize targets for this program, including the area or communities that will be served. Proposals will be evaluated for compatibility with the intended target population identified in this document.
Target Population: The target population for this program and services requested in this solicitation includes:
- Person of any age with Alzheimer’s Disease or Related Disorders (ADRD);
- Individuals 60 years of age or older who experience physical or cognitive impairments; or
- Adults 18 years of age or older with similar disabilities and service needs to older Alaskans when the provision of care to such persons does not diminish services to primary groups of person being served.
Note: All persons under the age of 60 must be approved by the SDS program grant manager prior to being served on the prescribed form.
Priority of service will be given to eligible persons in the following order:
- Individuals who are vulnerable due to physical or cognitive impairment that puts them at risk for out of home placement;
- Individuals who are lowest income;
- Individuals who are Alaska Native and other minorities; and
- Individuals residing in areas where services are difficult to access.
Meeting eligibility will be determined by the grantee with consultation provided by the SDS program manager as needed. Individuals who would meet income and level of care eligibility to receive services under the HCB Medicaid Waiver program are not eligible for services under this grant. Services are not based on first come, first served, but are prioritized within the priorities listed above, taking into consideration the individual’s increased need for assistance with ADLs to remain living independently. In addition, these services are not intended for individuals entering the program requiring serious immediate specialized medical care.
Eligibility for Case Management, Respite, and Supplemental Services:
- Individuals of any age who have ADRD, or
- Individuals 60 years of age or older who experience physical or cognitive impairments, personal conditions or other characteristics which require the provision of services by formal service providers or family caregivers; and
- Have a need that cannot be met through another program or informal support.
Note: Respite is for non-paid caregivers only and is not provided in order for caregivers to go to work.
Eligibility for Chore Services :
- Individuals of any age who have ADRD; or
- Individual’s 60 years of age or older who experience physical or cognitive impairments, personal conditions or other characteristics which require the provision of services by formal service providers or family caregivers; and
- Have a need that cannot be met through another program or informal support; and
- Require assistance with at least one ADL, or one of the following IADLs: meal preparation, shopping, light housework, or laundry.
Note: Chore is only available in cases when no able-bodied person lives in the household.
Eligibility for Individuals under 60 Years of Age:
- Individuals under the age of 60 years old must meet the same requirements as Individuals 60 years of age or older;
- The services they receive must not diminish services of the target population and priority of service; and
- Require approval by the SDS program manager, on the prescribed forms, before services may begin. This is a statewide program with an emphasis toward providing services in underserved communities through local providers.
Applicants will indicate which region, service area(s) and communities to be served on FY16 SIH Planned Services form. It is expected that services delivered by the successful applicants will be performed within the service area(s) awarded. Applicants are encouraged to serve as many communities as possible within the service area(s) or regions proposed.
1.06Program Funding
Funds available for this program in FY2016 are anticipated to total $2,917,265 in State General Funds. The awards made for fiscal year 2016 shall not be considered a guarantee that the same amount will be awarded in the second year of this RFP. Awards in a continuing grant year are dependent upon the conditions stated in Section 3.05 of the RFP. Applicants may NOT request a funding amount that exceeds the available funds for the region being proposed, see attached FY16 SIH Regional Funding and the attach DHSS Regional Map. A proposal requesting funding in excess of the amount allocated to the proposed region may result in a reduced score in Section 4.04.6. The methodology for allocation of funds in FY16 based on the regional funding formula of FY2012-FY2015 Alaska State Plan for Senior Services at: http://dhss.alaska.gov/acoa/Pages/stateplan.aspx.
Match Requirements: The applicant must provide verification of matching funds to equal no less than 10% of the grant award amount. To calculate proper match use the following formula. Total Grant Award Amount x Percentage of Match = Total Proposed Match
Match of more than 10% will be awarded additional points.
Restrictions to allowable matching funds are as follows:
- Federal grant funds may not be used to match federal funds awarded through this grant program.
- State grant funds may not be used to match funds awarded through this grant program.
- Grant Income*, Medicaid, and other third party receipts, including program income, such as donations from consumers, may be used as a match, and must be used in accordance with the requirement of 7AAC 78.210 to further the goals and desired outcomes of the grant project.
- Local match may include in-kind contributions from volunteers, as well as donations of supplies, equipment, and space, and other items of value for which the applicant does not incur a cost.
- Local Cash match may include local tax receipts, municipal revenue sharing, cash donations, and other local sources of cash receipts.
* The proposal must include a copy of a sliding fee scale for chore and respite services based on the most current Federal Poverty Guidelines for Alaska (See attached FY15 Alaska Poverty Guidelines), as well as a sliding fee scale policy, and the application or worksheet to evaluate the recipient's income in determining the co-pay. Grant Income includes receipts from recipients or their family through the sliding fee scale. Grant income must be reported each quarter.
Proposed Budget: The proposal must contain both a detailed and narrative budget for the first fiscal year of the grant, including any required match, which is fully compliant with the limitations described in 7 AAC 78.160 (Costs) and that supports program staffing and service delivery requirements stated in this RFP. The GEMS portal provides applicants instructions and the ability to enter budget details and narrative for the project budget. More detailed instructions can be accessed in the DHSS Budget Guidelines available online at https://gems.dhss.alaska.gov/Home/Documents.
Budgets that demonstrate administrative efficiencies, reasonable balance of funding between services when more than one service(s) is proposed, and that do not duplicate services within the communities proposed, will be looked at more favorably.
It is understood that these funds may not sufficiently cover the cost of the demand for SIH services. Budgets that propose added match, above and beyond the grant award requested and the required 10% match, and that direct the added match toward providing additional service delivery, may be awarded extra points. In the budget, applicants must clearly identify the added match under the column for “Required Match” as well as in the Source of Funds table on the Summary page.
In the budget narrative, applicants must provide a statement identifying the service(s) the added match will be directed to and indicate the increase in service delivery that is projected due to the added match. Both the 10 % minimum required match and this proposed added match will be included in any resulting grant agreements and grantees will be expected to honor the match commitment throughout the continuation years of this grant. Other Project Support offered, that is not included in the Required Match column, will not be considered in the award of extra points, and will not be mandatory in any continuation grant years. Grant funding may not be used for out of state travel.
Administrative and Indirect Costs: Agencies that do not have a federally approved Indirect Cost Rate Agreement, must itemize all expenditures. If the proposed budget includes indirect costs, 7 AAC 78.160(p) requires a copy of the agency’s current federally approved Indirect Cost Rate Agreement. Agencies having current Grant Agreements with DHSS can review in GEMS, the Indirect Cost Rate Agreement information on file. Agencies without current grant agreements with the Department, or whose Federally approved indirect Cost Rate Agreement will expire prior to July 1, 2015, must upload a copy of the Indirect Cost Rate Agreement in the "Agency Administration" tab of the GEMS portal. Help instructions are available in the portal to upload and review such documents.
Due to the funding methodology of this program, applicants serving more than one region may not apply funds from one region to another region without formal and prior approval. Approval requires a formal reallocation process taking into consideration wait lists from other regions. Reallocation of funding takes considerable time and requires approval of the Commissioner. In order for reallocation to be considered, the SIH program manager must be contacted prior to any reallocation by the grantee and no later than January 15th of each fiscal year. Funding not expended by June 30th within the region(s) allocated will not be paid to the grantee.
Grant Income: Applicants providing Medicaid reimbursable services must also have a Medicaid Provider Number, or apply to obtain one, and seek Medicaid reimbursement for all eligible services. In the applicant’s proposed budget, both anticipated receipts and expenditures for all grant income must be clearly evident in both the detailed and narrative budgets and actual receipts and expenditures must be reported on a quarterly basis.